December 2018 Sydney Storms Decimate 6 Weeks Old Vinyl Cladding

On the 18th December 2018 after the storms that hit Sydney I received this email and photos from a very distressed lady who had vinyl cladding installed only SIX weeks prior to the storms, I have removed her name but I have her details on file to verify the facts are true.

So I implore anyone contemplating installing vinyl cladding to read the following email and study the associated photos.

There are no free lunches, you only get what you pay for!

Dear Peter,

I am writing to ask your opinion on foam-backed vinyl cladding that I have just recently had installed on my house. I am disappointed that I wasn’t aware of the inherent issues that come with foam backed vinyl before I had it installed. I only became aware of these issues after looking at your website tonight.

The cladding with 30mm foam was installed on our house only six weeks ago and after rain, with hail, last Saturday has sustained multiple holes, cracks and fractures across the front of the house. After contacting the supplier and installer neither are accepting responsibility for either a manufacturing fault or an error in installation and have referred me to my insurance company to have the issue rectified. I am so upset and disappointed in the installer who I trusted implicitly when he assured me of the quality and strength of the product and decades of trouble-free maintenance. My main concern is that this could very well happen again and I will be on tenterhooks every time there is a storm.

Sorry to be so long winded, I just wanted to ask your professional opinion but felt I needed to give you a bit of background information.

The foam backing is attached to the vinyl with a few thin lines of adhesive and detaches from the vinyl fairly easily (tested this on leftover pieces). When the walls are gently pressed some areas feel solid and firm while other areas feel loose like the foam is not attached to the vinyl and there are even areas on the corners where there is no foam backing at all, just vinyl. Where the cracks, holes and fractures are it is clearly visible that the vinyl is not attached to anything. My theory is that the areas where the foam does not adhere to the vinyl sufficiently have become weak points that are unable to sustain the impact of even moderate hail.

In your professional opinion do you have any ideas why this product has failed so monumentally at the first hint of adverse weather?

Thank you for taking the time to read my email and hoping you will be able to shed some light on my dilemma.